Delivery

Our Commitment

URBAN CLUB LTD is committed to deliver your orders worldwide and will do our utmost to ensure that we can provide the quickest, safest and most cost effective delivery service at all times.
We aim to dispatch all orders placed before 12:00pm UK time Monday - Friday on the same day.
All UK and international orders are couriered using DHL Express and UK Royal Mail.

Acceptance of your orders

Once your order is placed, you will receive an order acknowledgement email with details and status of your order. Once your order is dispatched, your will receive an order confirmation with tracking details of your shipments.

If items that you order are out of stock or become unavailable, we will endeavor to contact you within 24 hours. If we cannot contact you, we reserve the right cancel your order.

We aim to dispatch all orders on the same day subject to credit clearance and address verification. To prevent fraudulent transactions, we may require further details from you before accepting your order.

All shipments sent with DHL require a signature as proof of delivery. A signature will be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery. We are currently unable to deliver a PO Box or freight forwarding address.

UK Customers

Royal Mail UK Standard Delivery 2-5 days -  FREE for All Orders
Express Next Day Delivery -  £6
FREE Next Day Delivery for all orders above £150
Orders must be received by 12:00pm to be delivered Next Day.

North America Customers

CAN, MEX, USA Standard Delivery | 3-10 Days | £10
CAN, MEX, USA Express Delivery | 1-3 Days | Orders below £350 | £22
FREE North America Express Delivery | 1-3 Days | Orders above £350

Australia & New Zealand

AUS, NZ Standard Delivery | 5-7 Days | £10
AUS, NZ Express Delivery | 2-5 Days | £22
FREE Express Delivery for All Orders above £350 

    EUROPE Customers

    Europe Standard Delivery - 3-7 Days - £8
    Europe Express Delivery - 1-3 Days -  £16
    FREE Express Delivery to Europe for All Orders above £350.

      Rest of World Customers

      International Standard Delivery - 5-7 Days -  £15
      Express International Delivery - 3-5 Days -  £35
      FREE Express International Delivery for All Orders above £500.

        Delivery to the Russian Federation, Ukraine and India may be subject to a surcharge which will be advised and invoiced prior to dispatch. Orders will be dispatched when payment of the surcharge has been made.

        Duties and Taxes:

        Duties and Taxes are calculated according to your shipping destination.
        International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. We advise that Tax and Duties may not be refundable to NON-EU customers wishing to return items.

        If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to URBAN CLUB. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund. 

        Contact Us

        If you have any questions regarding shipping, please send an email to Customer.Care@urbanclub.com.