We are committed to deliver lifetime value to our Customers. We hope our FAQs section will answer your questions. However, if you cannot find your answer here, please contact our Customer Care Team at Customer.Care@urbanclub.com.
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 14 days from the day you receive the order.
You must contact us at Customer.Care@urbanclub.com within 48 hours of receiving your order and request a Return Authorization Reference number. You will receive a full instruction of the return process once return method has been confirmed.
You need to include your original receipt and Return Authorization Reference number in the returning parcel to ensure a smooth return process.
**Items must be returned unworn, unwashed, undamaged and unused with original designer tags still attached. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box.
**Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
**We are unable to accept returns or exchanges on earrings or fine jewellery.
All successfully returned items will be refunded to your account via original payment method used to place your order. Payments can take up to 14 working days to process. The original shipping charges will not be refunded.
Royal Mail UK Standard Delivery 2-5 days - FREE for All Orders
Express Next Day Delivery - £6
FREE Next Day Delivery for all orders above £150
Orders must be received by 12:00pm to be delivered Next Day.
US, AUS, NZ Standard Delivery - 3-7 Days - £10
US, AUS, NZ Express Delivery - 1-3 Days - £22
FREE Express Delivery for all orders above £350.
Europe Standard Delivery - 3-7 Days - £8
Europe Express Delivery - 1-3 Days - £16
FREE Express Delivery to Europe for all orders above £350.
International Standard Delivery - 5-10 Days - £15
Express International Delivery - 2-5 Days - £35
FREE Express International Delivery for all orders above £500.
Please see our Full Delivery Policies here.
All US, Europe, other International Customers