Terms & Conditions

Warmest welcome to URBAN CLUB.com, a high-end online designer fashion retailer.
Please read the terms and conditions carefully before you use our products and services. Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, whether as a guest or a registered user.


URBAN CLUB LTD (“URBAN CLUB” “we” “our” “us”), website at www.URBANCLUB.com (“the Website”) and related services are made available to Customers (“you” “guests” “users”) in accordance with the URBAN CLUB Terms and Conditions. These terms and conditions apply to the entire contents of the website under the domain name www.URBANCLUB.com and to any correspondence by phone or e-mail between us and you.
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website also contains links to other websites, which are not operated by URBAN CLUB (the "Linked Sites"). URBAN CLUB has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. URBAN CLUB will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.


The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, URBAN CLUB and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect URBAN CLUB’s liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Your use of the Service is at your sole risk. The Service is provided on an ”as is“ and ”as available“ basis without any warranty or condition, express, implied or statutory.
URBAN CLUB does not warrant that the Service will be uninterrupted, timely, secure, or error-free.
URBAN CLUB does not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
URBAN CLUB does not warrant that the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.


The intellectual property rights in all software and content made available to you on or through this Website remains the property of URBAN CLUB or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by URBAN CLUB and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by URBAN CLUB or its licensors. URBAN CLUB name, URBANCLUB.com and URBAN CLUB logo are trademarks and assets belonging to URBAN CLUB. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of URBAN CLUB.


As a business committed to offering its customers high quality products, URBAN CLUB recognises its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
• Fair treatment in terms of working hours, wages, and other rights as an employee.
• Minimum age of employment
• Health and safety, and other working conditions
• No discrimination
• Legal and ethical sourcing for materials
URBAN CLUB will never knowingly source stock from companies or suppliers which are in breach of the above principles. Due to the nature of each business and supply chain processes, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, we will try the best we can to make sure the above principles are strictly followed.


We carefully select our designers and review their products, however we cannot and shall not be liable in the event that your transactions result in any prohibited products being delivered to your shipping address. We encourage you to check with your local Customs Authority to ensure your shipment can be imported. This is especially relevant for products manufactured with animal skins.


URBAN CLUB reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
Submission of material
You own all of the content and information you post on our Blogs and any other part of our Website. You can control how it is shared through your privacy settings. For content that is covered by intellectual property rights, like photos and videos (“IP content”), you specifically give us the following permission, subject to your privacy settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with URBAN CLUB (“IP License”). This includes for example and without limitation the right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. In certain circumstances, URBAN CLUB may also share your contribution with trusted third parties. This IP License ends when you delete your IP content or your account provided that your content may still be accessible if it has been shared with others, and we are not obligated to delete IP content shared by you.
The Service provides you with the ability to interact with social media services, such as through Facebook “Like” buttons, Twitter and Instagram. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not URBAN CLUB. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.


Your User Account
• You must be over 18 years of age to create a user account and to enter a contract with us.
• You must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process.
• You must possess a valid credit or debit card issued by a bank acceptable to us.
• You may only create a user account if you reside in a country to which you are shipping.
• You may not transfer your account or your account login/password to any other person.
• You must not have multiple accounts.
• You acknowledge that URBAN CLUB will use the email address and phone number you provide as the primary method for communication.
• You are responsible for keeping your password secure. URBAN CLUB cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
• A breach or violation of any term in the Terms and Conditions as determined in the sole discretion of URBAN CLUB will result in an immediate termination of your services.
Service availability:
We only accept orders from individuals in the UK, European Economic Area ("EEA"), and most countries (the "Serviced Countries"). Some restrictions are placed on the extent to which we accept orders from specific countries.

Ordering Products

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers.
When buying from URBAN CLUB, we will display the cost of the items purchased and any shipping costs. All UK and international orders are couriered using Royal Mail and DHL Express. International orders will be sent on a DDU (Delivery Duty Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the Customer. Tax and Duties may not be refundable to international customers wishing to return items. These costs are subject to change without notice.
URBAN CLUB offers the option of pre-ordering from time to time. When you pre-order from the URBAN CLUB Website, as soon as the designer’s target order numbers has been reached, we shall have a small batch of the piece produced. If a piece does not receive enough pre-orders within thirty (30) days after offering it on the URBAN CLUB Website, we will notify you, cancel your order and refund any paid charges. Please note the delivery time for Limited Edition items is longer than for regular items as they are produced only after you order them and they meet the designer’s target order number. We regret that Limited Edition products are not returnable as they are produced to order, unless they are damaged before shipment.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. To prevent fraudulent transactions, we may require further details from you before accepting your order.

Delivery and Returns

All our Delivery and Return terms and conditions can be found at Delivery Policy and Return Policy.

Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies


Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Shopping Vouchers and Discount Codes

Shopping Vouchers and Discount codes may from time to time be offered to account holders through promotional campaign or competition. Shopping Vouchers and Discount codes of any kind may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Depending on the value of the order, Delivery and Return costs may not be included in the purchase made using Shopping Vouchers and Discount Codes.

Shopping Vouchers and Discount codes are not transferable and must not be sold or transferred to anyone else for use in any way. Shopping Vouchers and Discount codes have no monetary value. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. 

All Shopping Vouchers and Discount Codes may be subject to certain restrictions, including dates, minimum order value,etc., when the promotional discount codes apply. Shopping Vouchers and Discount codes may include additional conditions of use which may be specified at the time of issue.

All Shopping Vouchers and discount codes apply to full price items only and cannot be used in conjunction with any other offers. 


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


We are not liable for any loss or damage arising out of circumstances beyond URBAN CLUB’s control. These include but are not limited to: natural disasters, for example fire, earthquake, hurricane, tornado, storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect or characteristic related to the nature of a shipment, even if known to URBAN CLUB; and damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference.


You agree to indemnify, defend and hold harmless URBAN CLUB, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


URBAN CLUB shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services, any page of this Website and/or these Terms and Conditions.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments by contacting our Customer Care Team at Customer.Care@urbanclub.com.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Upon entering the URBAN CLUB website you are bound by these Terms and Conditions. These Terms and Conditions are to be construed in accordance with the laws of Scotland and irrespective of your place of domicile. In the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the Scottish Courts.


The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and URBAN CLUB. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of URBAN CLUB.